Welcome to VendorsCity!
VendorsCity.com is an aggregator platform for various services, collaborating with third-party vendors who are registered with the relevant licensing or regulatory authorities. Services can be booked through our website (“Website”) and are directly delivered by these Vendors (service providers) to the customers.
These terms and conditions (“Agreement”) outline the general terms and conditions of your use of the VendorsCity.com website (“Website”) and any related products and services (collectively, “Services”). This Agreement constitutes a legally binding contract between you (“User”, “you” or “your”) and VendorsCity Portal LLC (“VendorsCity Portal LLC”, “we”, “us” or “our”).
If you are entering into this Agreement on behalf of a business or other legal entity, you confirm that you have the authority to bind such an entity to this Agreement, and in such a case, the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you disagree with the terms of this Agreement, you must not accept this Agreement and may not access or use the Services.
By accessing and using the Services, you confirm that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and VendorsCity Portal LLC, even though it is electronic and is not physically signed by you, and it governs your use of the Services.
Use of Services
You agree to use the Services only for purposes that are permitted by this Agreement and any applicable law, regulation, or generally accepted practices or guidelines in the relevant jurisdictions. You must not use the Services for any unlawful or fraudulent purposes.
User Responsibilities
You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You agree to immediately notify VendorsCity Portal LLC of any unauthorized use of your account or password or any other breach of security.
Vendors (Service Providers)
The services offered on the VendorsCity platform are provided by third-party service providers. VendorsCity Portal LLC does not directly provide the services but acts as a facilitator between you and the service providers. Therefore, VendorsCity Portal LLC is not liable for the actions or inactions of the service providers.
Bookings and Payments
By making a booking through the Website, you agree to the terms and conditions of the service provider, including any cancellation policies. Payments for services are processed through secure third-party payment gateways. VendorsCity Portal LLC does not store your payment information.
Limitation of Liability
To the fullest extent permitted by law, VendorsCity Portal LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Services.
Accounts and Membership
When you create an account with the Services, you are responsible for maintaining its security and are fully accountable for all activities and actions that occur under your account. Although we may monitor and review new accounts before they are activated, we are not obligated to do so. Providing false contact information may result in the termination of your account. You must promptly notify us of any unauthorized use of your account or any security breaches. We are not liable for any acts or omissions by you, including any damages resulting from such acts or omissions. We reserve the right to suspend, disable, or delete your account if we determine that you have violated any part of this Agreement or if your conduct damages our reputation or goodwill. If your account is terminated for these reasons, you may not re-register for our Services, and we may block your email and IP address to prevent further registration.
User Content
We do not claim ownership of any data, information, or material (collectively, “Content”) that you submit to the Services while using them. You are solely responsible for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property rights of all submitted Content. We may monitor and review Content submitted or created using our Services. You grant us permission to access, copy, distribute, store, transmit, reformat, display, and perform the Content of your account solely to provide the Services to you. We reserve the right, at our discretion, to refuse or remove any Content that we believe violates our policies or is harmful or objectionable. You also grant us a license to use, reproduce, adapt, modify, publish, or distribute Content created by you for commercial, marketing, or similar purposes.
Billing and Payments
You agree to pay all fees or charges to your account in accordance with the fees, charges, and billing terms effective at the time the fee or charge is due and payable. Sensitive and private data exchange occurs over SSL-secured communication channels and is encrypted and protected with digital signatures. The Services comply with PCI vulnerability standards to create a secure environment for Users. We perform regular malware scans for additional security. We reserve the right to change product pricing at any time and to refuse any order you place. We may limit or cancel quantities purchased per person, per household, or per order at our discretion. If we make changes to or cancel an order, we may notify you using the email and/or billing address/phone number provided when the order was made.
Accuracy of Information
Occasionally, the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, availability, promotions, and offers. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information on the Services, including pricing information, except as required by law. No specified update or refresh date applied on the Services should be taken to indicate that all information on the Services has been modified or updated.
Third-Party Services
If you enable, access, or use third-party services (such as for authentication), you acknowledge that your access and use of such services are governed solely by the terms and conditions of those services. We do not endorse, are not responsible for, and make no representations regarding any aspect of such third-party services, including their content or the manner in which they handle data. You irrevocably waive any claim against VendorsCity Portal LLC with respect to such third-party services. VendorsCity Portal LLC is not liable for any damage or loss caused by or in connection with your enablement, access, or use of any such services or your reliance on their privacy practices, data security processes, or other policies. You may need to register or log into such services on their respective platforms. By enabling any third-party services, you expressly permit VendorsCity Portal LLC to disclose your data as necessary to facilitate the use or enablement of such services.
Backups
We perform regular backups of the Website and its Content to ensure completeness and accuracy. In the event of hardware failure or data loss, we will restore backups automatically to minimize impact and downtime.
Links to Other Resources
The Services may link to other resources (such as websites and mobile applications). These links do not imply approval, association, sponsorship, endorsement, or affiliation with any linked resource unless specifically stated. We are not responsible for examining or evaluating, and we do not warrant the offerings of any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, or content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource you access through a link on the Services. Your linking to any other off-site resources is at your own risk.
Referral to Third-Party Services Providers
By using our website or application, you agree that we may connect you or refer you to third-party Home Services Providers that specialize in delivering your requested service. In such cases, we act as an intermediary between you and the third-party provider. The Service Provider remains an independent contractor with respect to the performance of the Services. Nothing in this Agreement shall be construed to create an association, trust, partnership, joint venture, or other business entity, or impose any trust or partnership or similar duty on us or the Service Provider.
Prohibited Uses
In addition to other terms set forth in the Agreement, you are prohibited from using the Services or Content for any unlawful purpose, to solicit others to perform or participate in unlawful acts, to violate any regulations or laws, to infringe upon our intellectual property rights or the rights of others, to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on various protected characteristics, to submit false or misleading information, to upload or transmit viruses or malicious code, to spam or engage in fraudulent activities, for obscene or immoral purposes, or to interfere with the security features of the Services. We reserve the right to terminate your use of the Services for violating any of these prohibited uses.
Sanctions Compliance
The Website will NOT deal with or provide services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with UAE law.
Intellectual Property Rights
“Intellectual Property Rights” includes all present and future rights conferred by statute, common law, or equity in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill, rights to sue for passing off, rights to inventions, and all other intellectual property rights, whether registered or unregistered. This Agreement does not transfer any intellectual property owned by VendorsCity Portal LLC or third parties to you, and all rights, titles, and interests in such property will remain solely with VendorsCity Portal LLC. All trademarks, service marks, graphics, and logos used in connection with the Services are trademarks or registered trademarks of VendorsCity Portal LLC or its licensors. Other trademarks used in connection with the Services may be the trademarks of third parties. Your use of the Services does not grant you any right or license to reproduce or use any VendorsCity Portal LLC or third-party trademarks.
Disclaimer of Warranty
The Services are provided "as is" and "as available," and your use of the Services is at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the Services will meet your requirements, be uninterrupted, timely, secure, or error-free; nor do we make any warranty regarding the results obtained from using the Services or the accuracy or reliability of any information obtained through the Services. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk, and you will be solely responsible for any damage or loss of data resulting from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Services or any transactions entered into through the Services unless otherwise stated. No advice or information, whether oral or written, obtained by you from us or through the Services shall create any warranty not expressly stated herein.
Limitation of Liability
To the fullest extent permitted by applicable law, VendorsCity Portal LLC, its affiliates, directors, officers, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, punitive, cover, or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, or loss of business opportunity) however caused, under any theory of liability, including but not limited to contract, tort, warranty, breach of statutory duty, negligence, or otherwise, even if the liable party has been advised of the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of VendorsCity Portal LLC and its affiliates, officers, employees, agents, suppliers, and licensors relating to the Services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to VendorsCity Portal LLC for the prior one month period before the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails its essential purpose.
Indemnification
You agree to indemnify and hold VendorsCity Portal LLC and its affiliates, directors, officers, employees, agents, suppliers, and licensors harmless from and against any liabilities, losses, damages, or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Services, or any willful misconduct on your part.
Severability
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid, or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid, or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
Dispute Resolution
The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of the United Arab Emirates without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of the United Arab Emirates. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in the United Arab Emirates, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
Changes and Amendments
We reserve the right to modify this Agreement or its terms relating to the Services at any time, effective upon posting an updated version of this Agreement on the Services. When we do, we will revise the updated date at the bottom of this page. Continued use of the Services after any such changes shall constitute your consent to such changes.
Refund/Return Policy
Refunds will only be processed through the original mode of payment.
Quality Assurance Program /Quality Control Policy
We conduct regular random quality inspections to ensure the high standards of our crew members' work while they are on duty. Our quality checks include three methods:
Unannounced Visits: To verify that service professionals are properly uniformed and performing their duties thoroughly and completely.
On-Site Inspections: A walk-through with the service professional and/or the client during regular business hours.
Follow-Up: A brief telephone call by our customer service agents after your session has been completed.
Reporting Issues
You can report the following issues within the specified timeframes:
Missing/Stolen Items: Within 48 hours.
Damaged Items: Within 24 hours
Acceptance of These Terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.
Governing Law
This Agreement and any disputes related to it shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles.
Contacting Us
If you have any questions about this Agreement, please contact us at support@vendorscity.com
