Modes of Payment
The Site accepts payment by cash or through Visa or Mastercard debit and credit cards for its products and services. Services booked via the Site are also governed by the terms and conditions of respective merchant service providers.
Payment Deduction
Users are charged once our service partner has confirmed that the service has been delivered. The Company will not seek confirmation from the user that the service has been delivered before processing a payment.
Payment Confirmation
The Site user will receive payment confirmation by email to the email address given at the time of order, through a notification sent on the website, or both. The confirmation will be sent after the payment has been processed as soon as practically possible.
Administrative Charges
Users who book services on the Site can manage their Services by contacting support@vendorscity.com. It is possible to change the dates, time, or specific requirements of any given service, provided it is done so reasonably in advance before the start of the booked service.
Failure to provide sufficient notice when cancelling or changing services may result in administrative fees being charged to the user. These fees are governed by the Cancellations Policy and may be amended from time to time.
By booking the services on the Site, you agree to abide by these policies and agree to pay any applicable charges. The Company reserves the right to use any legal means it may have at its disposal to recover such charges or to deny further use of the Site’s Services to the user, as it may deem necessary.
Payment Refunds
Should the Company, based on the delivery confirmation of our service partner, charge a user whereas the service was in fact not delivered, the Company will refund the full amount to the user. It is the responsibility of the User to bring such cases to the attention of the Company by emailing support@vendorscity.com within 24 hours of the due date of the scheduled service.
Any other refunds, including those listed above, will be made as credits to the user's registered account on VendorsCity or onto the original mode of payment, as may be deemed appropriate by the Company.
Cancellations Policy
Late Cancellations & Changes
For late cancellations or change requests (late is defined as less than 24 hours before the start of the service);
No Shows
Where a customer was not present to avail the scheduled service and as a consequence the service was not delivered;
In such cases, Administrative charges will apply. Such charges will depend on the type of service which was scheduled.
Payment of Charges
Any applicable administrative charges will be communicated to the Customer at the time when the request for cancellation or changes is made.
Charges are deducted at the time of cancellation in case of a late cancellation and for late changes at the time of completion of the delivery of the service. Charges for No Shows are applied once the Company is notified by its partner suppliers.
